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How can I access the gym immediately after purchasing a membership?

You can access the gym immediately after your purchase using the WiseGym mobile app. With the WiseGym mobile gym pass, you can easily enter the gym right after your purchase without needing any separate access tags or cards.


Where is VirtaGym located?

VirtaGym is located in Koivulehto, Muhos, at Tehtaantie 5. Free parking is available for customers directly in front of the VirtaGym entrance.


Can I visit VirtaGym before becoming a member?

Yes! During our customer service hours, you can visit VirtaGym once for free to get familiar with the gym.

Outside customer service hours, you can visit the gym using a single-visit pass, available 24/7.



Can I pay with cash or employee benefits?

We do not accept cash, but you can pay using employee benefits.

We accept ePassi and Edenred.

Due to the technical setup of our online store, exercise benefits cannot be used to pay for the first month of a recurring membership. After purchasing your membership, you can transfer an amount equivalent to, for example, two months' fees to VirtaGym Muhos. We will then apply the exercise benefit payment to your membership balance.


Is there an age limit at VirtaGym?

The minimum age at VirtaGym is 14 years.

Customers under 18 must also provide their guardian's contact information.


Can I pause my VirtaGym membership?

Memberships can only be paused due to pregnancy, military service or a serious illness, and supporting documentation is required.

The minimum pause period is 2 weeks.

For more information, please contact info@virtagym.fi.


How do I cancel my membership?

A recurring membership can be cancelled through the WiseGym app or by contacting us at info@virtagym.fi.

Your access to the gym will remain active until the period you have already paid for ends.

Fixed-term memberships are paid in advance and do not renew automatically after the fixed term ends.