Terms and Conditions
1. Personal Membership
Membership is personal, and access rights are granted exclusively to the registered membership holder. Membership must be verifiable whenever entering the gym and during regular access checks carried out while on the premises.
The membership holder is responsible for the proper use of their membership. If another person uses the member's access rights, or if a member brings persons onto the premises who do not have valid access rights, the membership will be terminated immediately and any prepaid membership fees will not be refunded. In addition, a €250 penalty fee will be charged to the member in cases of misuse.
2. Age Requirement
The minimum age at VirtaGym is 14 years. Members under the age of 18 are also required to provide their guardian's contact information.
3. Mobile Application
Use of the gym requires a mobile device and the WiseGym mobile application, which is used to access the gym premises.
4. Membership Payments and Cancellation
Depending on the selected membership, either the first month's payment, the full annual payment or another applicable payment period is paid at the time of joining through the online store.
Membership is an open-ended agreement. 10-visit cards are valid for three months, and fixed-term memberships automatically expire at the end of the agreed term.
You may cancel your membership at any time before the next renewal date. Your access rights will remain valid until the end of the period that has already been paid for.
If you do not cancel your membership before the next billing date, you authorise VirtaGym to charge the membership fee for the following billing period.
Prepaid payments and exercise benefits are non-refundable.
5. Promotional Memberships
Promotional memberships will automatically be converted to the regular price applicable at the time when the promotional period ends.
6. Exercise Benefits
Membership fees may be paid using exercise benefits accepted by VirtaGym, including Smartum, ePassi and Edenred.
You must have an active membership in order to transfer exercise benefits to VirtaGym. After transferring your exercise benefit balance to VirtaGym, the balance will be credited to your personal VirtaGym account.
The processing time for exercise benefit payments is approximately two weeks. The balance will be used to cover your upcoming membership payments.
The initial membership charge cannot be paid using exercise benefits.
7. Membership Suspension and Transfer
Memberships cannot normally be suspended or transferred to another person. Unused membership periods will not be refunded.
8. Suspension for Special Reasons
Membership may be suspended due to military service, pregnancy or serious illness upon presentation of appropriate documentation.
The minimum suspension period is two weeks.
9. Gym Etiquette
Customers are required to comply with the current gym etiquette and rules.
VirtaGym reserves the right to terminate a membership due to behaviour that is inappropriate or detrimental to the atmosphere and safety of the gym.
10. Personal Training and Guidance
Please note that VirtaGym's staff and authorised partners have the exclusive right to provide guidance and training to members at the gym.
11. Use of the Gym at Your Own Risk
Customers use the gym and its facilities at their own risk. VirtaGym is not responsible for personal injuries occurring while a customer is using or staying on the premises.
Please note that VirtaGym staff are only occasionally present at the gym.
12. Personal Belongings
VirtaGym is not responsible for customers' personal belongings. The storage of valuables is always the customer's own responsibility, including when valuables are kept in a locked locker.
13. Use of Lockers
Storage of personal belongings in changing-room lockers is permitted only for the duration of the customer's workout.
Staff will empty the lockers regularly. Items left in lockers will be transferred to the lost and found.
VirtaGym will not compensate customers for padlocks that have been broken or removed.
14. Changes to Prices and Terms
VirtaGym reserves the right to make changes to its prices.
Any changes concerning prices or agreements will take effect no earlier than 30 days after the customer has been notified of the change.
15. Processing of Customer Information
The customer agrees that the information provided in connection with the membership agreement will be recorded in VirtaGym's customer register.
The purpose of collecting and processing this information is to manage and maintain the membership in the best possible manner and to inform members about new offers and current matters.
16. Changes to Contact and Payment Information
Members are required to notify VirtaGym of any changes to their contact or payment information, including their name, email address, telephone number and any other information previously provided.
17. Liability for Damage
If a customer intentionally or negligently damages the gym's equipment, property or other assets, the customer is liable for compensating VirtaGym for the damage in full.
18. Camera Surveillance
VirtaGym uses recording camera surveillance for access control and security purposes.